At WholeToolBox, we are committed to ensuring that every customer is fully satisfied with their purchase. If you are not completely happy with your order, we want to make the return and refund process as easy as possible. Please read through the terms below for guidance on how to proceed.
Return Policy
30-Day Returns: We offer a 30-day satisfaction guarantee on all products purchased directly from our online store. If you're not fully satisfied with your purchase, you can return it within 30 days from the delivery date for a full refund.
Order Cancellations:
An order once placed by the customer will be processed and shipped on the same day based on the availability of the parts. So, the order once processed or shipped cannot be cancelled. However, upon the request of the customer, if the order isn’t processed and shipped due to non-availability or any other technical reason by the time of receiving the request may be cancelled. However, a transaction charges of 4% will be charged to the customer.
Cancellation requests can be made via :
Email: contact@wholetoolbox.com
Phone: +1 (866) 963-0907/ (630) 326-8602
Eligibility for Return: Once your order has been processed, cancellations are not possible. To qualify for a return or refund, the following conditions must be met:
The item must not be installed, must be unused, undamaged, and in its original packaging, including all original manuals, with no signs of wear.
Return requests must be made within 30 days of receiving your order.
The item must be purchased directly from our website.
Returns for incorrect or unwanted items require prior authorization. Unauthorized returns will not be accepted. Please submit return requests via email to contact@wholetoolbox.com.
Returns through phone calls or chat will not be processed.
Returns must be received within 15 business days after receiving authorization.
Opened or used tools, power equipment, or consumables (such as batteries or lubricants) are not eligible for a refund.
After receiving the returned product, we require 2 to 3 business days to verify it and confirm.
If any returned product is found to be used, installed, tested or damaged it will not be refunded and will be scrapped in a week after intimating the customer.
The customer is responsible for all return shipping fees and must ensure the returned item is properly insured during transit. We are not responsible for lost or damaged items during return shipping.
Non-Refundable Items: We cannot accept returns or issue refunds on:
Custom or personalized tools and products made specifically for you.
Special order items
For any used, installed, tested, damaged products in general, return will not be refunded and scrapped in a week after inspection got completed and intimated to the customer.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 2 business days of receiving the product.
Initiating a Return: To begin the return process, please contact our customer support team at contact@wholetoolbox.com. Include your order number and a brief description of the issue, and our team will assist you with the next steps.
Return Process: Once your return request is approved, we will send you detailed instructions on how to return the item.
Email us your return request details.
We will provide you with an RMA (Return Merchandise Authorization) number. or Click here to Login For RMA
Ship the item back with the RMA label to the address we provide.
Do not write anything on the original packing box. Items won't be accepted otherwise
Please do not send returns to the corporate address listed on our website.
Return Shipping Costs: The customer is responsible for all return shipping costs. Additionally, the customer must ensure the returned items are adequately insured during shipping. We are not liable for any loss or damage to items during the return process.
Refund Policy
Refund Process:Mere acceptance of the return request is not guaranteed for a refund or replacement. The part will be examined for any wear and tear or used or installed marks or damages and will be intimated to the customer. This process may take two to three days after the product reaches us.If any returned part is found used, Installed, tested or damaged it will not be refunded and scrapped in a week after inspection got completed and intimated to the customer.
Refund Method: Refunds will be issued to the payment method used at the time of purchase.
Refund Timeframe: Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution.
Exchange Policy: We do not offer exchanges at this time.
Restocking Fee: There will be 10% restocking fee on returned items.
Policy Changes:Please note that our Returnsand Refund Policy may change from time to time. Any updates or modifications will be communicated through our website. Please refer to our site for the latest policy information.
Legal Compliance:All contracts and disputes arising out of or related to these terms and conditions shall be governed by the laws of the United States, with jurisdiction vested in the courts of the state in which the company is based.
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